Welcome to Inigift! We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Inigift application ("App" or "Service"). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use the App.
2.1. Personal Information When you use the App, we may collect the following information: Account Registration Information: - Phone number - Email (if provided) - Full name - Date of birth - Gender - Country Address Information: - Delivery address (city, district, ward, specific address) - Geographic coordinates (when you select an address on the map) - Recipient name - Recipient phone number Payment Information: - Payment method - Order information (we do not directly store credit card information) App Usage Information: - Search history - Viewed products - Products added to cart - Placed orders - Product reviews and feedback - Images and videos you upload (in reviews, feedback) Device Information: - Device type (iPhone, iPad, Android) - Operating system and version - Unique device ID - IP address - Browser information (if using web) Location Information: - Geographic location (when you allow access) - Used to display maps and find delivery addresses Contact Information: - Chat messages with support team - Feedback and support requests 2.2. Automatically Collected Information We automatically collect certain information when you use the App: - Log Data: Information about how you interact with the App - Cookies and similar technologies: To improve experience and analysis - Device Information: To optimize app performance
We use the collected information for the following purposes: 3.1. Providing Services - Create and manage your account - Process orders and delivery - Provide gift search services with AI - Send notifications about orders, promotions, and events - Provide customer support 3.2. Improving Services - Analyze how you use the App to improve experience - Develop and improve AI gift suggestion features - Optimize app performance - Research and develop new products 3.3. Communication - Send notifications about orders, accounts, and services - Respond to your support requests - Send promotional information and updates (if you agree) 3.4. Security and Legal Compliance - Prevent fraud and abuse - Comply with legal requirements - Protect the rights and safety of users
We may share your information in the following cases: 4.1. Service Providers We may share information with third-party service providers to: - Google Maps Platform: Display maps and address search - Shared information: Geographic location, address - Purpose: Provide map and address services - Policy: Comply with Google Privacy Policy - Hosting and cloud providers: Data storage - Payment providers: Payment processing - Analytics services: Analyze app usage All service providers are required to protect your information and only use it for specified purposes. 4.2. Business Partners - Product suppliers: Order information needed for delivery - Shipping units: Address and contact information for delivery 4.3. Legal Requirements We may disclose information if: - Required by law or legal process - To protect the rights, property, or safety of Inigift, users, or the public - To comply with legal regulations 4.4. Business Transfers If Inigift is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
You have the following rights regarding your personal information: 5.1. Right to Access - View personal information we hold about you - Request a copy of your data 5.2. Right to Rectification - Update personal information in your account - Modify address, phone number, email 5.3. Right to Erasure - Account Deletion Instructions (See details here) - Request deletion of personal information (in accordance with law) 5.4. Right to Object - Refuse to receive advertising and promotional notifications - Refuse to share location information (some features may not work) 5.5. Right to Withdraw Consent - Withdraw consent for personal data processing (some services may not work) To exercise these rights, please contact us via: - Email: support@inigift.vn - In App: Customer Support section
We apply appropriate technical and organizational security measures to protect your information: - Data Encryption: Sensitive information is encrypted during transmission - Access Security: Limit information access to necessary employees only - Storage Security: Data is stored on secure servers - Security Updates: Regularly update and improve security measures However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security of the information you transmit.
7.1. Retention Period - We retain your personal information for as long as necessary to provide services and comply with legal obligations - When you delete your account, we will delete or anonymize your personal information within [30-90] days, unless the law requires longer retention 7.2. Storage Location - Your data may be stored and processed in [Vietnam] or other countries where we or service providers operate - We ensure that data transfer complies with applicable laws
The Inigift App is not intended for children under 13 (or minimum age by local regulation). We do not knowingly collect personal information from children. If we discover we have collected information from children without parental consent, we will delete that information immediately.
We use cookies and similar technologies to: - Remember your preferences - Analyze how you use the App - Improve user experience You can control cookies through browser or app settings, but disabling cookies may affect some App features.
The App may contain links to third-party websites. We are not responsible for the privacy policies or content of those websites. We encourage you to read the privacy policy of any website you visit.
We may update this Privacy Policy from time to time. We will notify you of any changes by: - Posting a notice in the App - Sending an email to the registered email address - Updating the "Last Updated" date at the top of this policy We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the App after changes constitutes your acceptance of those changes.
12.1. Users in Europe (GDPR) If you are a user in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR): - Right to access, rectification, erasure of data - Right to restrict data processing - Right to data portability - Right to object to data processing 12.2. Users in California (CCPA) If you are a user in California, you have additional rights under the California Consumer Privacy Act (CCPA): - Right to know what information is collected - Right to delete personal information - Right to opt-out of sale of personal information
If you have any questions, requests, or complaints about this Privacy Policy or how we handle your information, please contact us: Inigift - Email: support@inigift.vn - Address: 85 lane 59 Duong Khue, Mai Dich, Hanoi - Phone: 0865120593 - In App: "Customer Support" section > Chat with support team We will respond to your request as soon as possible, usually within 5 days.
By using the Inigift App, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree to any part of this policy, please do not use the App. *This policy is effective from 15/01/2026 and applies to all users of the Inigift App.*
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